{"id":39,"date":"2023-06-03T17:06:45","date_gmt":"2023-06-03T15:06:45","guid":{"rendered":"http:\/\/localhost\/?page_id=39"},"modified":"2024-03-12T22:28:29","modified_gmt":"2024-03-12T21:28:29","slug":"support","status":"publish","type":"page","link":"https:\/\/templars.digital\/en\/support\/","title":{"rendered":"Technical support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"39\" class=\"elementor elementor-39\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-eae-particle=\"{  &quot;particles&quot;: {    &quot;number&quot;: {      &quot;value&quot;: 80,      &quot;density&quot;: {        &quot;enable&quot;: true,        &quot;value_area&quot;: 800      }    },    &quot;color&quot;: {      &quot;value&quot;: &quot;#afafaf&quot;    },    &quot;shape&quot;: {      &quot;type&quot;: &quot;circle&quot;,      &quot;stroke&quot;: {        &quot;width&quot;: 0,        &quot;color&quot;: &quot;#000000&quot;      },      &quot;polygon&quot;: {        &quot;nb_sides&quot;: 5      },      &quot;image&quot;: {        &quot;src&quot;: &quot;img\/github.svg&quot;,        &quot;width&quot;: 100,        &quot;height&quot;: 100      }    },    &quot;opacity&quot;: {      &quot;value&quot;: 0.5,      &quot;random&quot;: false,      &quot;anim&quot;: {        &quot;enable&quot;: false,        &quot;speed&quot;: 1,        &quot;opacity_min&quot;: 0.1,        &quot;sync&quot;: false      }    },    &quot;size&quot;: {      &quot;value&quot;: 3,      &quot;random&quot;: true,      &quot;anim&quot;: {        &quot;enable&quot;: false,        &quot;speed&quot;: 40,        &quot;size_min&quot;: 0.1,        &quot;sync&quot;: false      }    },    &quot;line_linked&quot;: {      &quot;enable&quot;: true,      &quot;distance&quot;: 150,      &quot;color&quot;: &quot;#c3c3c3&quot;,      &quot;opacity&quot;: 0.3,      &quot;width&quot;: 1    },    &quot;move&quot;: {      &quot;enable&quot;: true,      &quot;speed&quot;: 6,      &quot;direction&quot;: &quot;none&quot;,      &quot;random&quot;: false,      &quot;straight&quot;: false,      &quot;out_mode&quot;: &quot;out&quot;,      &quot;bounce&quot;: false,      &quot;attract&quot;: {        &quot;enable&quot;: false,        &quot;rotateX&quot;: 600,        &quot;rotateY&quot;: 1200      }    }  },  &quot;interactivity&quot;: {    &quot;detect_on&quot;: &quot;canvas&quot;,    &quot;events&quot;: {      &quot;onhover&quot;: {        &quot;enable&quot;: true,        &quot;mode&quot;: &quot;repulse&quot;      },      &quot;onclick&quot;: {        &quot;enable&quot;: true,        &quot;mode&quot;: &quot;push&quot;      },      &quot;resize&quot;: true    },    &quot;modes&quot;: {      &quot;grab&quot;: {        &quot;distance&quot;: 400,        &quot;line_linked&quot;: {          &quot;opacity&quot;: 1        }      },      &quot;bubble&quot;: {        &quot;distance&quot;: 400,        &quot;size&quot;: 40,        &quot;duration&quot;: 2,        &quot;opacity&quot;: 8,        &quot;speed&quot;: 3      },      &quot;repulse&quot;: {        &quot;distance&quot;: 200,        &quot;duration&quot;: 0.4      },      &quot;push&quot;: {        &quot;particles_nb&quot;: 4      },      &quot;remove&quot;: {        &quot;particles_nb&quot;: 2      }    }  },  &quot;retina_detect&quot;: true}\" class=\"has_eae_slider elementor-element elementor-element-b6f9e2a eae-particle-yes e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"85594\" data-id=\"b6f9e2a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_range&quot;:&quot;viewport&quot;,&quot;background_motion_fx_scale_direction&quot;:&quot;out-in&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e2a681 pageTitle2 elementor-widget elementor-widget-heading\" data-id=\"8e2a681\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">contact details<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70c7669 pageTitle1 elementor-widget elementor-widget-heading\" data-id=\"70c7669\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Technical support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-e08aa63 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"41941\" data-id=\"e08aa63\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-fa870e8 e-grid e-con-full e-con e-child\" data-eae-slider=\"58203\" data-id=\"fa870e8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-b09dc95 e-grid e-con-full e-con e-child\" data-eae-slider=\"38899\" data-id=\"b09dc95\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c254ec elementor-widget elementor-widget-image\" data-id=\"2c254ec\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/templars.digital\/wp-content\/uploads\/2023\/06\/recrutation.png\" class=\"attachment-large size-large wp-image-460\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-27ae937 e-grid e-con-full e-con e-child\" data-eae-slider=\"82636\" data-id=\"27ae937\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ddfe10 elementor-widget elementor-widget-heading\" data-id=\"8ddfe10\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Crisis technology support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c76b60d elementor-widget elementor-widget-text-editor\" data-id=\"c76b60d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Do you have a problem? Get in touch with us! Our team of qualified specialists will undertake to solve your problem. As an emergency service, we will provide advice, diagnose the problem and propose a solution. Whether the solution is to transfer services to another provider, redesign the site or make changes to the code, we will tell you the idea of getting rid of the problem along with the cost of its implementation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-ced09fd e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"66915\" data-id=\"ced09fd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f56080 elementor-widget elementor-widget-heading\" data-id=\"3f56080\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Visit us!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72fa1f4 elementor-widget elementor-widget-text-editor\" data-id=\"72fa1f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Provide us with all possible information about the situation that has arisen. Within a few hours you will receive from us a proposal for solving the problem, as well as information on the cost and time of the solution, if we undertake the repair. All information provided in the form should not contain sensitive data - neither personal nor about your system. Upon acceptance of our service, we will send you an NDA agreement before the repair begins.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-4c9bedd e-grid e-con-boxed e-con e-parent\" data-eae-slider=\"60081\" data-id=\"4c9bedd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-f990650 e-grid e-con-full e-con e-child\" data-eae-slider=\"37437\" data-id=\"f990650\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db25b60 elementor-widget elementor-widget-heading\" data-id=\"db25b60\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reporting a problem<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c409dce elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"c409dce\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Nast\\u0119pny&quot;,&quot;step_previous_label&quot;:&quot;Poprzedni&quot;,&quot;step_icon_shape&quot;:&quot;rounded&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"contact_form\" name=\"Formularz awaryjny\" aria-label=\"Emergency form\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"39\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"c409dce\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Wsparcie techniczne - Digital Templars sp. z o.o.\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"39\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-field_51bb84f elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"opis problemu\" data-previousbutton=\"\" data-nextbutton=\"\" data-iconurl=\"\" data-iconlibrary=\"fas fa-star\" data-icon=\"&lt;svg class=&quot;e-font-icon-svg e-fas-star&quot; viewBox=&quot;0 0 576 512&quot; xmlns=&quot;http:\/\/www.w3.org\/2000\/svg&quot;&gt;&lt;path d=&quot;M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z&quot;&gt;&lt;\/path&gt;&lt;\/svg&gt;\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_2c1d669 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2c1d669\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescription of the incident\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_2c1d669]\" id=\"form-field-field_2c1d669\" rows=\"6\" placeholder=\"A detailed description of the problem the customer is complaining about, including details about what is happening, when the problem is occurring and what effects it is having on the functionality of the site.\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_a9d1e3a elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a9d1e3a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tError messages\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_a9d1e3a]\" id=\"form-field-field_a9d1e3a\" rows=\"5\" placeholder=\"If the customer receives any error messages, I need these messages to understand the type of problem and identify the potential cause.\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_17256ba elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_17256ba\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tStep by step reproduction\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_17256ba]\" id=\"form-field-field_17256ba\" rows=\"5\" placeholder=\"If the customer can repeat the problem, I need step-by-step information on how to make the problem occur so that I can thoroughly investigate and locate the cause of the problem.\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_6c063aa elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6c063aa\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEnvironmental information\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_6c063aa]\" id=\"form-field-field_6c063aa\" rows=\"5\" placeholder=\"Information about the environment the site is running on, such as operating system version, web server version, application version, programming language version, etc. This will help me replicate the environment and identify potential contributing factors to the problem.\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_a91a611 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a91a611\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLogs and event records\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_a91a611]\" id=\"form-field-field_a91a611\" rows=\"5\" placeholder=\"If available, I would ask you to provide system logs, application logs or other event records that can help identify the problem.\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_97bd115 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_97bd115\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAccess to infrastructure\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_97bd115]\" id=\"form-field-field_97bd115\" rows=\"5\" placeholder=\"If the repair requires access to the server or infrastructure, I need access information such as login credentials, SSH keys, etc.\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_b3fc28b elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b3fc28b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMaintenance schedule\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_b3fc28b]\" id=\"form-field-field_b3fc28b\" rows=\"5\" placeholder=\"If the site is on a maintenance schedule, it is important to know the dates or periods when repairs can be made to minimize disruption to users.\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"dane kontaktowe\" data-previousbutton=\"\" data-nextbutton=\"\" data-iconurl=\"\" data-iconlibrary=\"fas fa-star\" data-icon=\"&lt;svg class=&quot;e-font-icon-svg e-fas-star&quot; viewBox=&quot;0 0 576 512&quot; xmlns=&quot;http:\/\/www.w3.org\/2000\/svg&quot;&gt;&lt;path d=&quot;M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z&quot;&gt;&lt;\/path&gt;&lt;\/svg&gt;\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone number\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha elementor-field-group elementor-column elementor-field-group-field_3d6bbaa elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_3d6bbaa\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfiQh8TAAAAAMm2C9jrqmAjRVWbYHjHjZkZTsq6\" data-type=\"v2_checkbox\" data-theme=\"light\" data-size=\"normal\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-policy_agreement elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[policy_agreement]\" id=\"form-field-policy_agreement\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-policy_agreement\">By sending a message, you consent to the processing of your data in the context of contact. 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